Terms of Service

These Terms of Service (the «Terms») govern access to and use of the DRONCORE platform and the related services (the «Service») provided by ESDINET SCP, with Spanish tax ID (CIF) J25715848 and registered office in Spain, owner of the website https://www.droncore.com (the «Provider»), to the client contracting the Service (the «Client»). The Provider and the Client are referred to jointly as the «Parties».

The Client declares that it has read, understood and fully accepted these Terms prior to signing up for and using the Service. Acceptance is given electronically by ticking the corresponding acceptance control. The Provider keeps a record of such acceptance, of the version accepted and of the associated technical metadata (date and time, IP address, user agent) for evidentiary purposes.

1. PROVIDER DETAILS AND NOTICES. The Provider is ESDINET SCP, with Spanish tax ID (CIF) J25715848 and contact email droncore@droncore.com. Any notices under these Terms shall be sent in writing to the email address indicated or to the address that either Party designates by the same means. Notices from the Provider may also be delivered to the Client through the Service itself or to the email address associated with the account.
2. DEFINITIONS. For the purposes of these Terms: (i) «Service» means the DRONCORE software-as-a-service (SaaS) and the modules, features, mobile applications, interfaces and related services offered by the Provider from time to time; (ii) «Client» means the natural or legal person contracting the Service in its own name or on behalf of the entity it represents; (iii) «Users» means the natural persons authorised by the Client to access the Service under individual credentials; (iv) «Client Data» means all information, documents, images, videos, flight logs, records, telemetry, reports and any other content uploaded, generated or processed through the Service by the Client or its Users; (v) «Personal Data» means Client Data that qualifies as personal data under Regulation (EU) 2016/679 («GDPR»).
3. SUBJECT MATTER AND DESCRIPTION OF THE SERVICE. The Service is a cloud platform aimed at the operational, documentary and traceability management of unmanned aircraft (UAS) operators and related activities, including, on a non-exhaustive basis, the management of pilots, aircraft, batteries, operations, maintenance, flight logs, documentation, calendars, notifications and the upload, storage and query of related files. The specific scope of the modules and features available to the Client shall depend on the plan contracted and on the options active at any given time. The Provider may add, modify, replace or withdraw modules and features in accordance with the clause on modifications below.
4. NATURE OF THE SERVICE. EXPRESS EXCLUSIONS.

   The Client expressly acknowledges and accepts that the Service is a software management tool and that, unless expressly agreed otherwise in writing:

   1. It is NOT a certified aeronautical system, nor a flight-safety-critical system, nor an aircraft control or navigation system, nor does it in any way replace the equipment, procedures, authorisations, licences, training, operational declarations or manuals required by applicable aviation regulations, in particular Implementing Regulation (EU) 2019/947, Regulation (EU) 2018/1139, the decisions and guidance of EASA and the implementing national regulations, including oversight by the Spanish Aviation Safety Agency (AESA).
   2. It is NOT a certified system for the preservation of electronic evidence, chain of custody, qualified time stamping or qualified electronic signatures within the meaning of Regulation (EU) 910/2014 («eIDAS»), nor does it meet the Spanish UNE 71505, UNE 71506, ISO/IEC 27037, ISO/IEC 27042, ISO/IEC 27043 standards or the Spanish National Security Framework (ENS). Client Data stored or displayed by the Service has internal documentary and management value only and does not, in and of itself, constitute qualified evidence under articles 299 et seq. of the Spanish Civil Procedure Act (LEC) or for submission to administrative, judicial or forensic proceedings.
   3. It is NOT a security, surveillance, emergency, rescue or assistance system requiring continuous 24x7 availability, guaranteed response times or the fault tolerance associated with critical infrastructure.
   4. It DOES NOT replace the books, records, archives or compulsory documentation which the Client is required to keep under the regulations applicable to it, nor does it act as an official or authentic repository vis-à-vis third parties, authorities or insurers.

   The Service is provided on the basis of the Provider's reasonable means and best efforts and in the state and with the features available from time to time («as is» and «as available»). The Client is responsible for assessing the suitability of the Service for its needs and for establishing its own processes, controls, backups and verifications.

5. SIGN-UP, ACCOUNT AND CREDENTIALS. Sign-up to the Service requires completion of the information requested by the Provider, which must be truthful, accurate, complete and up to date. The Client is responsible for the custody and confidentiality of the access credentials, for the management of the authorised Users, for the permissions assigned to them and for all actions taken from its account. The Client shall promptly notify the Provider of any unauthorised use, loss or suspected compromise of credentials. The Provider shall not be liable for damages arising from the use of credentials by third parties as a result of the Client's failure to exercise due diligence in their custody.
6. ACCEPTABLE USE OF THE SERVICE. The Client undertakes to use the Service in accordance with these Terms, in good faith, with applicable law and for the legitimate purposes of its activity. In particular, it is prohibited to: (i) use the Service for unlawful, fraudulent or infringing purposes; (ii) upload unlawful, harmful, defamatory or obscene content, or content that infringes intellectual property, industrial property, image or data protection rights; (iii) access, test or alter parts of the Service that are unauthorised or that belong to other clients; (iv) reverse engineer, decompile, disassemble or attempt to derive the source code, save to the extent permitted by mandatory law; (v) circumvent or disable security measures, access controls, quotas or technical limits; (vi) use the Service to develop or market a competing product or service; (vii) perform load testing, intrusion testing, scanning or auditing without prior written authorisation; (viii) use undocumented automated tools or bots; (ix) resell, sublicense or assign the Service to third parties without authorisation. Breach shall entitle the Provider to suspend or terminate the Service in accordance with the relevant clause.
7. PLANS, FREE TRIALS AND PRE-RELEASE VERSIONS. The Service may be offered under different plans and modalities. Free trials, evaluation versions, modules labelled as «beta», «preview», «pilot» or similar and experimental features are provided free of charge and without any warranty; they may be modified or withdrawn at any time, may contain errors, do not guarantee data persistence and are not covered by the availability or support commitments of the production Service.
8. PRICE, BILLING AND TAXES. The Client shall pay the Provider the prices in force for the plan contracted, with the frequency and payment method agreed. Unless expressly stated otherwise, prices are expressed in euros and do not include VAT or any other applicable tax, which shall be charged additionally to the Client. The Provider may review prices annually by applying, as a minimum, the year-on-year change in the Spanish Consumer Price Index (IPC) published by the Spanish Statistics Institute (INE), as well as pass on duly justified extraordinary increases in infrastructure or third-party licence costs, with at least thirty (30) days' prior notice. Partial or total non-payment of fees shall entitle the Provider to suspend the Service after an unmet reminder in the time indicated, without prejudice to the accrual of default interest at the applicable statutory rate and the recovery of damages and collection costs.
9. TERM, RENEWAL AND ORDINARY TERMINATION. The contract shall have the term indicated in the plan contracted and, failing that, an annual term. It shall renew automatically for equal periods unless either Party notifies the other of its intention not to renew with at least thirty (30) days' prior notice of the expiration date, through the means of notification provided for. Termination for convenience prior to expiration shall not entitle to any refund of fees paid, nor shall it exempt from payment of the fees pending for the current period. The foregoing is without prejudice to the rights of the Client if it qualifies as a consumer under Royal Legislative Decree 1/2007.
10. CHANGES TO THE SERVICE AND TO THE TERMS. The Provider may change the Service and these Terms to adapt them to legal, market, supplier, security or functional changes. Material changes shall be notified to the Client with at least thirty (30) days' prior notice before they take effect, through the means of notification provided for. If the Client does not accept the new terms it may terminate the contract without penalty by notifying the Provider before the effective date; otherwise, continued use of the Service shall constitute acceptance. Minor, clarifying or legally or judicially imposed changes may take effect on shorter notice or immediately where necessary.
11. SERVICE AVAILABILITY AND MAINTENANCE. The Provider shall endeavour, using reasonable efforts, to keep the Service available with an indicative monthly availability of 99 %, calculated on total useful time excluding the stoppages described below. This percentage is informational and does not constitute a contractual warranty or a Service Level Agreement (SLA) with financial penalties, unless the Parties expressly agree so in a separate document. The following are expressly excluded from the calculation and from any potential commitment: (i) scheduled maintenance windows, preferably in low-activity periods and notified through the Service's usual means; (ii) emergency stoppages for security reasons; (iii) interruptions attributable to the Client, its Users, its equipment, network or configuration; (iv) interruptions attributable to third-party providers (cloud, telecommunications, DNS, gateways, external integrations); (v) force majeure events; (vi) modules in beta, pilot or preview; (vii) free trials and no-cost plans. The Service is not designed as a high-availability system for critical, emergency or time-critical operations, and the Client shall not use it as the sole means for tasks requiring such a level of guarantee.
12. CLIENT DATA. UPLOADS, SYNCHRONISATIONS AND RETENTION.

    The upload, synchronisation, publication, modification and deletion of Client Data are carried out under the exclusive responsibility of the Client and its Users. The Client is responsible for verifying at all times the correct execution and result of such operations, as well as the integrity, accuracy, lawfulness and timeliness of the Data.

    The Provider shall take reasonable backup measures of the information stored in the Service for operational continuity purposes, with such backups not constituting a historical archive service, long-term preservation service or substitute for the Client's own backups. The Client is solely responsible for keeping its own copies and originals of any materials whose loss, alteration or unavailability could cause it damage, including, by way of example, the original physical media (memory cards, drone recordings, flight logbooks, delivery notes and certificates).

    Automatic synchronisations with third-party services (for example, DJI Cloud, weather services, airspace services or any external APIs) depend on the availability, configuration, policies and continuity of those third parties, and may fail, be delayed, lose information, duplicate it or return incomplete or incorrect data without this being attributable to the Provider.

    The Provider may set storage limits, file size limits, age limits, retention limits, operations-per-unit-of-time limits or other technical quotas, and may purge or archive Client Data when such limits are exceeded, with reasonable notice when technically feasible.

    Upon termination of the contract, the Client shall have a reasonable period of not less than thirty (30) calendar days from the effective termination to export its Data through the tools made available to it. After that period, the Provider may delete the Client Data without further obligation, save for any retention imposed by law.

13. EVIDENTIARY, FORENSIC OR THIRD-PARTY USE OF THE DATA.

    The Client expressly acknowledges and accepts that Client Data stored or displayed by the Service, including images, videos, flight logs, reports and any other information, is not, unless expressly agreed otherwise in writing, subject to qualified mechanisms for the preservation of electronic evidence, qualified time stamping, qualified electronic signatures, certified chain of custody or ongoing forensic auditing. Such Data has, in and of itself, internal documentary and management value only and does not constitute qualified evidence within the meaning of the Spanish Civil Procedure Act, of Regulation (EU) 910/2014 (eIDAS) or of the technical standards applicable to electronic evidence.

    If the Client intends to use Client Data before authorities, courts, tribunals, arbitrators, insurers, experts or any third parties for evidentiary, forensic, probative or similar purposes, it shall be solely responsible for adopting the additional preservation and authentication means necessary to give such Data the probative value it requires, including, by way of example, obtaining and preserving cryptographic hashes, qualified time stamps, qualified electronic signatures, notarial interventions, trust service provider certifications or forensic IT reports. The Client shall also preserve by its own means the original files on their source media (e.g., drone memory cards) prior to their upload or deletion.

    The Provider assumes no responsibility for the suitability, sufficiency, admissibility, value or probative or forensic effectiveness of Client Data, nor for the consequences of its rejection, challenge, dismissal, loss of value or procedural inadmissibility, nor for the decisions, resolutions or assessments that any authority, court or third party may adopt in relation to such Data or to its absence.

    Likewise, the Provider assumes no responsibility for damages arising from the fact that a datum, video, image, log, operation, alert, notification, maintenance item, expiration or record has not been recorded, generated, uploaded, synchronised, stored, displayed, exported or preserved in the Service, regardless of the cause, including software errors, isolated defects, third-party incidents, connection losses, failures of the Client's devices, errors or omissions by the Users or any other.

14. CLIENT OBLIGATIONS AND RESPONSIBILITIES. The following are the Client's sole responsibility, on a non-exhaustive basis: (i) full compliance with the regulations applicable to it, including aviation, data protection, labour, environmental, private security, intellectual property, image and any other regulations related to its activity; (ii) obtaining, maintaining, renewing and keeping all licences, authorisations, operational declarations, insurance policies, staff training and compulsory documentation required by such regulations; (iii) the truthfulness, accuracy and timeliness of the information uploaded to the Service; (iv) the active supervision of the operations carried out from its account; (v) the actual verification, by its own means, that critical information (flights, maintenance, expirations, logs, videos, incidents, notifications) has been correctly recorded, uploaded and is accessible in the Service; (vi) the maintenance of its own backups and of the original media; (vii) the configuration, security and updating of its devices, networks and connections; (viii) the correct parameterisation of alerts, thresholds, reminders and notifications; (ix) the operational, organisational or economic decisions it makes, even where they take into account information from the Service; (x) the obligations of information, consent and transparency vis-à-vis its Users, employees, pilots and third parties whose data it processes through the Service.
15. INTELLECTUAL AND INDUSTRIAL PROPERTY. LICENCE OF USE. The Service, its code, design, trademarks, databases, documentation and, in general, all elements that compose it, are owned by the Provider or by its licensors and are protected by intellectual and industrial property regulations. The Provider grants the Client, for the term of the contract and for the internal purposes of its activity, a non-exclusive, non-transferable, revocable, limited and non-sublicensable licence to access and use the Service in accordance with these Terms. Outside such licence, no additional right, express or implied, is granted to the Client over the Service or its content. The Client retains ownership of Client Data and grants the Provider a non-exclusive, worldwide, royalty-free licence to process it solely to the extent necessary for the provision, maintenance, security, improvement and aggregated and de-identified analysis of the Service.
16. PERSONAL DATA PROTECTION.

    As regards the processing of Personal Data of the Client (e.g. contact, billing or administrator user data), the Provider acts as data controller, as described in the Privacy Policy, which forms an integral part of these Terms.

    As regards the Personal Data that the Client processes through the Service in respect of its own Users, pilots, employees, collaborators or third parties (e.g. identification data, licences, training, flight hours, images, recordings), the Client is the data controller and the Provider acts as data processor in accordance with article 28 GDPR. The terms of the processing (subject matter, duration, nature and purpose of the processing, type of data and categories of data subjects, processor obligations, confidentiality, security measures, sub-processors, audit, destination of the data at the end and assistance to the controller) are set out in the Data Processing Addendum made available by the Provider or which may be signed separately at the Client's request. In the event of a conflict between the Addendum and these Terms on data protection matters, the Addendum shall prevail.

    The Client warrants to the Provider that it has an adequate legal basis for each processing, that it has complied with the information and, where applicable, consent obligations towards the data subjects, and that it will respect their rights. The Provider is not required to verify the Client's compliance with such obligations and assumes no liability arising from their breach.

17. INFORMATION SECURITY. The Provider applies reasonable technical and organisational measures to preserve the confidentiality, integrity and availability of the Service and of the Client Data, taking into account the state of the art, the costs of implementation and the nature and risks of the processing. Such measures may evolve over time. No security measure guarantees absolute protection against all possible risks and, therefore, the Provider does not warrant the absence of security incidents. In the event of a security incident affecting Personal Data processed on behalf of the Client, the Provider shall act in accordance with the provisions of the Data Processing Addendum and applicable legislation.
18. CONFIDENTIALITY. The Parties undertake to keep strictly confidential any non-public information to which they have access in connection with the contractual relationship, using it solely for the performance of the contract. This obligation shall apply during the term of the contract and for a period of five (5) years thereafter. Information shall not be considered confidential where it (i) is in the public domain without breach, (ii) was already in the possession of the receiving party without a confidentiality obligation, (iii) is independently developed without use of the confidential information, or (iv) must be disclosed by legal, administrative or judicial requirement, limited to what is strictly required.
19. THIRD-PARTY SERVICES AND INTEGRATIONS. The Service may integrate with or rely on services, APIs, SDKs, libraries, maps, models, payment gateways, cloud infrastructure providers, weather services, airspace services, telecommunications services or any other third parties. The availability, quality, continuity, accuracy and conditions of such services depend on the relevant third party and may be subject to its own terms and policies, which the Client must accept and comply with as applicable. The Provider is not liable for interruptions, errors, delays, losses, changes of conditions, discontinuation or any other incident attributable to such third parties, nor for the effects they may have on the Service or on the Client Data.
20. SUPPORT. The Provider shall provide support to the Client within the scope, channels, hours and indicative response times of the plan contracted or, failing that, with reasonable efforts during ordinary business hours in Spain, excluding weekends, holidays and holiday periods. Support does not include the development of new features, data recovery not covered by ordinary backups, assistance to systems not provided by the Provider or user training, unless otherwise expressly agreed.
21. SUSPENSION OF THE SERVICE. The Provider may suspend the Service in whole or in part, with reasonable notice where possible, in the following cases: (i) non-payment; (ii) material breach of these Terms; (iii) risk to the security, integrity or stability of the Service or of other clients; (iv) legal, administrative or judicial requirement; (v) use that, in the Provider's reasonable judgment, may give rise to liability vis-à-vis third parties. Suspension shall not exempt the Client from payment of accrued fees nor give rise to any right to compensation.
22. TERMINATION FOR BREACH. Either Party may terminate the contract in the event of material breach by the other Party which, being curable, is not cured within fifteen (15) calendar days of written request. Grounds for immediate termination, without the need for prior request, shall be insolvency, bankruptcy or cessation of activity of the other Party, incurable breaches, repeated breaches of the same nature, and breaches of the obligations on acceptable use, intellectual property, confidentiality and data protection.
23. FORCE MAJEURE AND CAUSES BEYOND THE PROVIDER'S CONTROL. Neither Party shall be liable for breach of its obligations when it is due to force majeure or fortuitous events or, in general, to circumstances reasonably beyond its control, including, on a non-exhaustive basis: natural disasters, fires, floods, extreme weather, earthquakes, pandemics, epidemics, quarantines, wars, armed conflicts, acts of terrorism, riots, governmental or judicial decisions, embargoes, power, telecommunications, internet, interconnection networks or cloud provider outages or instability; failures, discontinuation or changes of conditions of providers or integrations of third parties (including DJI, airspace, weather, map or payment gateway services or any other); cyberattacks, denial of service, intrusions, ransomware, zero-day exploits and unknown vulnerabilities; strikes and labour disputes beyond the Provider's control; shortages of materials or components; and any other cause of equivalent effect.
24. LIMITATION OF LIABILITY.

    To the maximum extent permitted by applicable law, the Provider shall not in any case be liable for the following damages, even if advised of the possibility thereof: loss of profits, loss of revenue, loss of sales, loss of opportunities, loss of contracts, loss of goodwill, loss or damage to reputation or image, loss or corruption of data, data recovery costs, costs of replacement services, fines, penalties, surcharges or any administrative, tax, labour or aeronautical consequences, legal defence, expert or procedural costs, moral damages or any other indirect, special, incidental, consequential or punitive damages.

    The total and cumulative liability of the Provider for any claim related to the contract, the Service or these Terms, regardless of its ground (contractual, tortious, breach, negligence or other) and the number of claims, shall be limited to the lesser of the following amounts: (i) the amount actually paid by the Client to the Provider for the Service in the twelve (12) months immediately preceding the event giving rise to the claim; or (ii) three thousand euros (EUR 3,000). If the Client has not paid any amount (e.g., free plans, trials, beta modules), the Provider's liability shall be limited to one hundred euros (EUR 100).

    The foregoing limitations and exclusions shall apply regardless of the legal basis of the claim and even if a remedy fails of its essential purpose. They do not exclude or limit liability for wilful misconduct, gross negligence or other liabilities that cannot legally be excluded. If the Client qualifies as a consumer, the limitations shall apply only to the extent permitted by consumer protection regulations.

25. INDEMNITY OF THE PROVIDER. The Client shall hold the Provider, its partners, directors, employees and collaborators harmless from any claim, action, proceeding, penalty, damage, loss, cost and expense (including reasonable attorneys' and court agents' fees) arising from or in connection with: (i) use of the Service by the Client or its Users contrary to these Terms or to the law; (ii) Client Data, its content, lawfulness, third-party rights and use that the Client makes of it; (iii) the evidentiary, forensic or third-party use of Client Data; (iv) the Client's breach of aviation, data protection, intellectual property, image, private security, labour, tax, commercial or any other regulations; (v) claims from the Client's Users, pilots, employees, collaborators or third parties.
26. ASSIGNMENT. The Client may not assign its contractual position or the rights or obligations arising from these Terms without the prior written consent of the Provider. The Provider may assign its contractual position, in whole or in part, to companies within its group, successors or acquirers of the business, upon notice to the Client.
27. INDEPENDENCE OF THE PARTIES. The Parties are independent contractors. Nothing in this contract shall be construed as creating a partnership, agency, mandate, representation, employment relationship or joint venture between them.
28. PARTIAL INVALIDITY. If any clause of these Terms is declared null, invalid or unenforceable by a competent authority, such invalidity shall not affect the rest of the contract, which shall remain in full force and effect. The Parties shall negotiate in good faith the replacement of the affected clause with another one that is valid and of equivalent economic effect.
29. WAIVER. The failure or late exercise by either Party of a right provided for in these Terms shall not constitute a waiver thereof.
30. ENTIRE AGREEMENT. These Terms, together with the Privacy Policy, the Legal Notice, the Cookie Policy, the Data Processing Addendum (where applicable) and any annexes, order forms or special conditions signed between the Parties, constitute the entire agreement between them regarding the Service and supersede any prior agreements, proposals or communications on the same subject matter. In the event of a conflict, the following shall prevail, in this order: the signed special conditions, the Data Processing Addendum (on data protection matters) and these Terms.
31. GOVERNING LAW AND JURISDICTION. These Terms and the relationship between the Parties shall be governed by Spanish law. For the resolution of any dispute arising from them, the Parties, expressly waiving any other jurisdiction that may correspond to them, expressly submit to the Courts and Tribunals of the city of Lleida (Spain), unless a mandatory rule establishes another jurisdiction, in particular where the Client qualifies as a consumer, in which case the legally applicable jurisdiction shall apply.
32. VERSION AND CONTACT. This version of the Terms is version 1.0, with an effective date of 2 October 2026. For any query relating to these Terms the Client may contact the Provider by email at droncore@droncore.com.